At jonesroadbeaute, we know receiving your beauty essentials—whether it’s a new cream blush, a tinted moisturizer, or a lipstick—should be fast, secure, and worry-free. This Shipping Policy outlines our order processing timelines, delivery expectations, packaging standards (tailored for beauty products), and global shipping rules, so you know exactly when and how your order will arrive. By placing an order on our website (the “Site”), you agree to the terms outlined below.

1. Order Processing Timeline

Every jonesroadbeaute order is handled with care to ensure your beauty products arrive in perfect condition—here’s how we process orders:

  • Standard Processing: Most in-stock beauty products (e.g., lipsticks, blushes, skincare serums) are processed and prepared for shipment within 1-2 business days from the date of order confirmation. Business days exclude weekends (Saturday and Sunday) and major public holidays (e.g., Christmas, Thanksgiving, New Year’s Day).
  • Pre-Order/Backorder Processing: For products marked “Pre-Order” or “Backorder” (clearly indicated on the product page), processing time aligns with the estimated restock date listed (e.g., 5-7 business days for backorders). We’ll send you an email notification as soon as the product is dispatched.
  • Processing Verification: For orders exceeding $100 or containing high-demand items (e.g., limited-edition collections), we may verify your shipping address or payment details to prevent fraud. This step takes 1 business day and helps protect your order—we’ll notify you if it impacts your timeline.

2. Delivery Timeframes & Shipping Options

We offer reliable shipping options tailored to your needs, with clear timelines for domestic and international orders:

2.1 Domestic Shipping (United States)

  • Standard Shipping: Estimated delivery time is 3-5 business days from dispatch. This option is free for all U.S. orders (no minimum purchase required).
  • Expedited Shipping: For urgent needs (e.g., a last-minute gift), we offer expedited shipping with an estimated delivery time of 1-2 business days from dispatch. The cost for expedited shipping is calculated at checkout based on your location (typically \(8.95-\)12.95).
  • Hawaii, Alaska, & Territories: Standard shipping to these locations takes 5-7 business days (still free), while expedited shipping takes 2-3 business days (cost varies by location).

2.2 International Shipping

  • Standard International Shipping: Available to most countries worldwide, with an estimated delivery time of 7-14 business days from dispatch. Shipping costs are calculated at checkout based on your country and order weight (e.g., \(12.95 for Canada, \)18.95 for EU countries).
  • Duties & Taxes: International orders may be subject to customs duties, import taxes, or fees imposed by your country’s customs authorities. These charges are the responsibility of the recipient—we recommend checking your country’s customs website for rates before placing an order.
  • Restricted Countries: We cannot ship to a small number of countries due to import regulations for beauty products (e.g., certain Middle Eastern or Southeast Asian nations). If your country is restricted, you’ll see a notification at checkout.

3. Beauty-Specific Packaging Standards

To ensure your beauty products arrive intact (especially liquid, cream, or powder formulas), we use specialized packaging:

  • Leak-Proof Protection: Liquid products (e.g., foundations, serums, nail polishes) are sealed in airtight plastic sleeves and placed in padded compartments to prevent spills during transit.
  • Breakage Resistance: Fragile items (e.g., glass skincare bottles, powder compacts) are wrapped in bubble wrap or tissue paper and placed in rigid boxes to avoid cracks or dents.
  • Temperature Consideration: During extreme weather (e.g., hot summers, freezing winters), we add thermal liners to packages containing temperature-sensitive products (e.g., cream moisturizers, liquid lipsticks) to protect against melting or freezing.
  • Branded Presentation: All orders are shipped in jonesroadbeaute-branded boxes or envelopes—perfect for gifting or unboxing, with no extra cost for presentation.

4. Order Tracking & Notifications

We keep you informed about your order’s status every step of the way:

  • Dispatch Notification: When your order is shipped, we’ll send an email with a unique tracking number and a link to monitor delivery (via our courier partner’s website: USPS for domestic, DHL for international).
  • In-Transit Updates: You can track your package’s real-time status (e.g., “In Transit,” “Out for Delivery,” “Delivered”) using the tracking link. For expedited orders, we also send SMS updates (if you provided a phone number at checkout).
  • Delivery Confirmation: Once your package is delivered, we’ll send a final email confirmation—including the delivery address and time (if available) — for your records.

5. Shipping Address Requirements

To avoid delivery delays or lost orders, please follow these address guidelines:

  • Accurate Information: Provide a complete, error-free shipping address—including street name and number, apartment/unit number (if applicable), city, postal/zip code, country, and a valid phone number (for courier contact if issues arise).
  • Address Modifications: If you need to update your shipping address after placing an order, contact our customer service team at [email protected] within 24 hours of order confirmation. We cannot modify addresses once the order has been dispatched.
  • PO Boxes & Military Addresses: We ship to U.S. PO Boxes via USPS Standard Shipping (delivery time: 5-7 business days) and to military addresses (APO/FPO) via USPS Military Mail (delivery time: 7-10 business days). Expedited shipping is not available for PO boxes or military addresses.

6. Lost, Missing, or Damaged Packages

We take every precaution to ensure your beauty products arrive safely, but if issues arise, we’ll resolve them promptly:

6.1 Lost or Missing Packages

  • Domestic Orders: If your package doesn’t arrive within 5 business days (standard) or 2 business days (expedited) of dispatch, contact us with your order number and tracking number. We’ll investigate with USPS and provide an update within 2 business days. If the package is confirmed lost, we’ll send a free replacement or issue a full refund (per your preference).
  • International Orders: If your package doesn’t arrive within 14 business days of dispatch, contact us—we’ll work with our international courier to trace it. If confirmed lost, we’ll refund the full order value (including shipping costs).

6.2 Damaged Packages

  • If you receive a package with visible damage (e.g., a crushed box, leaking product), inspect the contents immediately. Take photos of the damaged packaging and products, then contact us within 48 hours of delivery at [email protected].
  • We’ll send a free replacement for damaged items (if in stock) or issue a full refund—no need to return the damaged products (to avoid further mess). For high-value items (e.g., limited-edition sets), we may request photos for insurance purposes.

6.3 Undelivered Packages

  • If a courier marks your package as “Undelivered” (e.g., no one was available to receive it, address was incomplete), they will typically attempt redelivery 1-2 times or hold the package at a local facility for 3-5 days. You’ll receive a notification from the courier with next steps.
  • If the package is returned to jonesroadbeaute due to failed delivery, we’ll contact you to confirm a new shipping address (with no extra shipping cost) or issue a full refund.

7. Updates to This Policy

We may update this Shipping Policy to reflect changes in courier partnerships, beauty industry packaging standards, or international shipping regulations. When updates are made, we’ll revise the “Last Updated” date at the top of this document and post the new version on the jonesroadbeaute website. Your continued use of the Site after updates are posted constitutes your acceptance of the revised policy.

If you have questions about shipping, tracking, or package safety, contact our customer service team at [email protected] or call 1-800-JONES-BEAUTE—we’re here to ensure your beauty products arrive smoothly.