Terms of Purchase | Jonesroadbeaute

Effective Date: August 24, 2025

These Terms of Purchase (“Terms”) govern your purchase of clean beauty products (including sulfates-, parabens-, and phthalates-free items such as Uber-Black Mascara and Peppermint Lip Gloss) from Jonesroadbeaute (“we,” “us,” or “our”) through our website (www.jonesroadbeaute.com, “Site”). By placing an order on our Site, you agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the Site. Please read these Terms carefully before making a purchase.

1. Order Placement and Acceptance

1.1 Order Submission

When you place an order on our Site, you are making a binding offer to purchase the selected products at the listed price (in USD, as specified in Section 4). All product descriptions, prices, and availability are subject to change without prior notice, and we reserve the right to correct typographical errors or inaccuracies in pricing or product details at any time.

1.2 Order Confirmation

After submitting your order, you will receive an automated email acknowledging receipt of your order (sent to the email address you provide). This acknowledgment does not constitute order acceptance. We will send a separate “Order Confirmation” email once we have verified your payment, confirmed product availability, and processed your order—this email marks the official acceptance of your order and the formation of a contract between you and Jonesroadbeaute.

1.3 Order Cancellations or Modifications

We aim to process orders quickly to ensure timely delivery. If you need to cancel or modify your order, please contact our customer support team immediately at [email protected]. We can only cancel or modify orders that have not yet entered the shipping process (i.e., before the “Order Shipped” email is sent). Once an order has been shipped, we cannot cancel or modify it, and you will need to follow our return process (outlined in Section 3) if you no longer want the products.

2. Shipping and Delivery

2.1 Processing and Shipping Timelines

  • Order Processing: We typically process orders within 1–3 business days of receiving your confirmed payment (excluding weekends and holidays).
  • Delivery Timeline: After processing, standard delivery takes 6–12 business days to reach your specified shipping address. This timeline applies to all deliveries, regardless of domestic or international location, and no additional distinction is made between domestic and international delivery windows.
  • Shipping Notifications: Once your order is shipped, we will send an “Order Shipped” email containing a tracking number (if available) and a link to track your package. You are responsible for monitoring the status of your delivery using this tracking information.

2.2 Shipping Responsibilities

  • We partner with trusted carriers (e.g., USPS, UPS, FedEx) to deliver your orders. While we strive to meet the stated delivery timelines, delays may occur due to factors beyond our control (e.g., customs clearance for international orders, weather, carrier disruptions). We are not liable for delays caused by third-party carriers or unforeseen circumstances.
  • You are responsible for providing an accurate and complete shipping address. We are not liable for orders lost, stolen, or returned to us due to incorrect or incomplete address information. If an order is returned to us because of an invalid address, you may be required to pay additional shipping fees to re-send the order.

3. Returns and Refunds

3.1 Eligibility for Returns

We want you to be satisfied with your Jonesroadbeaute purchase. You may return any unused, unopened, and undamaged products for a full refund within 60 days of the delivery date. Products that have been used, opened, damaged (by you), or altered are not eligible for return.

3.2 How to Initiate a Return

To start a return:

  1. Send an email to [email protected] with your order number, the name of the product(s) you wish to return, and a brief reason for the return.
  2. Our customer support team will respond within 1–2 business days with a “Return Authorization (RA) Number” and detailed instructions for shipping the product(s) back to us.
  3. Package the product(s) securely (preferably in the original packaging) and include the RA Number on the outside of the package. You are responsible for paying the shipping costs to return the product(s) to us, unless the return is due to a defect in the product or an error on our part (e.g., wrong product shipped).

3.3 Refund Processing

  • Once we receive and inspect your returned product(s) (to confirm they meet the return eligibility requirements), we will initiate a refund to your original payment method.
  • Refunds typically take 5–10 business days to appear in your account, depending on your payment provider’s processing times.
  • Refunds will be issued in USD (consistent with the currency used for your original purchase) and will include the full purchase price of the product(s), minus any non-refundable shipping costs (unless the return is due to our error).

4. Payment Terms

4.1 Currency and Pricing

All prices on the Site are listed and charged in United States Dollars (USD). We do not offer currency conversion for purchases, and any currency conversion fees or foreign transaction fees charged by your bank or payment provider are your responsibility.

4.2 Payment Methods

We accept the following payment methods:

  • Credit/debit cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Other third-party payment processors as indicated on the checkout page

All payments are processed securely through our trusted third-party payment providers (e.g., Stripe, PayPal), which adhere to industry standards (such as PCI DSS) to protect your payment information. We do not store full payment details on our servers (see our Privacy Policy for more information on how we handle payment data).

4.3 Payment Authorization

By submitting your payment information, you authorize us (and our payment processors) to charge the full purchase amount (including applicable taxes and shipping fees) to your selected payment method. If your payment is declined, we will notify you via email, and your order will not be processed until we receive valid payment.

5. Product Availability and Errors

We make every effort to ensure that product descriptions, images, and pricing on the Site are accurate. However, we do not guarantee that all information is error-free, complete, or current. In the event of a pricing error or product unavailability after your order is confirmed, we will notify you promptly and offer you the choice to:

  • Cancel the order and receive a full refund, or
  • Adjust the order to a substitute product (if available) at no additional cost (with your consent).

6. Limitation of Liability

To the maximum extent permitted by applicable law, Jonesroadbeaute shall not be liable for any indirect, incidental, special, or consequential damages (including, but not limited to, lost profits, inconvenience, or damages due to delayed delivery) arising out of or related to your purchase or use of our products. Our total liability to you for any claim related to your purchase shall not exceed the total amount you paid for the affected product(s).

7. Changes to These Terms

We may update these Terms of Purchase periodically to reflect changes in our business practices, legal requirements, or shipping/delivery policies. When we make changes, we will revise the “Effective Date” at the top of this page and post the updated Terms on the Site. Your continued use of the Site to make purchases after the effective date of the updated Terms constitutes your acceptance of the changes. We encourage you to review these Terms regularly before placing an order.

8. Contact Us

If you have questions, concerns, or disputes related to these Terms of Purchase, your order, or our products, please contact our customer support team at:

Jonesroadbeaute

Email: [email protected]

We will respond to your inquiry within 1–2 business days and work to resolve any issues promptly.