Refund Policy | Jonesroadbeaute

Effective Date: August 24, 2025

At Jonesroadbeaute, we want you to feel confident in every purchase of our clean beauty products—from our sulfates-, parabens-, and phthalates-free Uber-Black Mascara to our refreshing Peppermint Lip Gloss. This Refund Policy outlines the terms and conditions for requesting and processing refunds, ensuring transparency and clarity for all our customers. By making a purchase on our website (www.jonesroadbeaute.com, “Site”), you agree to the terms of this policy, as well as our Terms of Purchase and Privacy Policy.

1. Eligibility for Refunds

To qualify for a refund, your return must meet all of the following criteria:

  • Timeframe: The request for a refund must be initiated within 60 days of the delivery date of your order. Requests made after this period will not be approved, unless required by applicable law.
  • Product Condition: The product(s) must be unused, unopened, and in their original packaging (including any tags, seals, or accessories). Products that have been opened, used, damaged (by you), altered, or returned without original packaging are not eligible for a refund.
  • Proof of Purchase: You must provide a valid order number (found in your Order Confirmation email) or other proof of purchase (e.g., a copy of your receipt) when requesting a refund.
  • Valid Reason: Refunds are approved for reasons including, but not limited to:
  • Receiving a defective or damaged product (e.g., broken mascara tube, leaking lip gloss);
  • Receiving the wrong product (e.g., ordered Uber-Black Mascara but received a different item);
  • Dissatisfaction with the product (provided it meets the unused/unopened condition requirement).

Note: Custom or personalized products (if offered in the future) are not eligible for refunds unless they are defective or incorrect.

2. How to Request a Refund

Follow these steps to initiate a refund:

Step 1: Submit a Refund Request

Send an email to our customer support team at [email protected] with the following information:

  • Your full name (as it appears on your order);
  • Order number (critical for locating your purchase);
  • The name(s) of the product(s) you wish to refund;
  • A clear reason for the refund (e.g., “defective product,” “wrong item received”);
  • For defective or damaged products: Attach 1–2 photos showing the issue (this helps us process your request faster).

Step 2: Receive Return Authorization (RA)

Our team will review your request within 1–2 business days. If approved, we will send you a Return Authorization (RA) Number via email, along with:

  • Detailed instructions for packaging the product(s);
  • The address to which you must ship the product(s) (this may be our warehouse or a designated return facility).

Important: Do not ship products back to us without an RA Number—unauthorized returns will not be processed, and we will not be liable for lost or unaccounted-for items.

Step 3: Ship the Product(s) Back

  • Package the product(s) securely (preferably in the original packaging) to prevent damage during transit.
  • Clearly mark the RA Number on the outside of the package (this ensures we can link your return to your refund request).
  • You are responsible for paying the shipping costs to return the product(s), unless the refund is due to our error (e.g., defective product, wrong item shipped). In such cases, we will provide a prepaid shipping label via email.
  • We recommend using a shipping method with tracking (e.g., USPS Priority Mail, UPS Ground) and keeping a copy of the tracking number—this helps resolve issues if the package is lost.

3. Refund Processing Timeline and Details

3.1 Inspection of Returned Products

Once we receive your returned product(s) (typically 3–7 business days after you ship them, depending on your location), our team will inspect them to confirm:

  • The product(s) meet the eligibility criteria (unused, unopened, original packaging);
  • The issue stated in your refund request is valid (e.g., defect is confirmed).

We will notify you via email once the inspection is complete—either to confirm your refund or to explain why the request was denied (e.g., product was used).

3.2 Refund Approval and Disbursement

  • If your refund is approved, we will initiate the refund to your original payment method (e.g., credit card, PayPal) within 1 business day of inspection.
  • Refunds typically take 5–10 business days to appear in your account. The exact timeline depends on your payment provider’s processing rules (e.g., credit card issuers may take longer than PayPal to post refunds).
  • All refunds are issued in United States Dollars (USD)—consistent with the currency used for your original purchase. If your bank or payment provider charges currency conversion fees, these fees are your responsibility and will not be covered by Jonesroadbeaute.

3.3 Refund Amount

The refund amount will be equal to the full purchase price of the eligible product(s), minus:

  • Any non-refundable shipping costs you paid for the original order (unless the refund is due to our error);
  • Any discounts or promotional codes applied to the product(s) (we will refund the amount you actually paid, not the original retail price).

Example: If you purchased Uber-Black Mascara for \(22 (after a \)3 promotional discount) and paid \(5 for shipping, your refund will be \)22 (not \(25) if the return is due to your dissatisfaction. If the return is due to a defective product, your refund will be \)27 (\(22 + \)5 shipping).

4. Special Cases

4.1 Missing or Lost Orders

If you never received your order (and the tracking information shows it was not delivered), please contact us at [email protected] within 30 days of the estimated delivery date. We will:

  • Investigate the issue with our shipping carrier;
  • Offer you the choice of a full refund or a replacement order (at no additional cost to you).

4.2 Canceled Orders

If you cancel an order before it has been shipped (per our Terms of Purchase), we will issue a full refund to your original payment method within 1–2 business days of cancellation. If the order has already been shipped, you will need to follow the standard refund process outlined in Section 2.

4.3 Gift Purchases

If you received a Jonesroadbeaute product as a gift and wish to request a refund, you must provide:

  • The order number (from the gift giver, if available);
  • The name and email address of the gift giver (to verify the purchase);
  • Proof that you received the product as a gift (e.g., a copy of the gift receipt, if provided).

Refunds for gift purchases will be issued to the original payment method (the gift giver’s method), unless the gift giver agrees to a refund to your payment method (additional verification will be required).

5. Denial of Refunds

We reserve the right to deny a refund request if:

  • The product(s) do not meet the eligibility criteria (e.g., used, opened, no original packaging);
  • The refund request is made after the 60-day window;
  • You cannot provide valid proof of purchase;
  • The product(s) were damaged due to improper use, storage, or handling by you;
  • The request is fraudulent (e.g., attempting to refund a product not purchased from Jonesroadbeaute).

If your refund is denied, we will notify you via email with a detailed explanation. You may choose to have the product(s) shipped back to you (at your expense) or we may dispose of them (with your consent).

6. Changes to This Refund Policy

We may update this Refund Policy periodically to reflect changes in our business practices, legal requirements, or customer feedback. When we make changes, we will revise the “Effective Date” at the top of this page and post the updated policy on our Site. We may also notify you of material changes via email (if you have provided your email address) or a prominent notice on the Site.

Your continued use of our Site and purchases after the effective date of the updated policy constitute your acceptance of the changes. We encourage you to review this policy regularly before making a purchase.

7. Contact Us

If you have questions, concerns, or need assistance with a refund request, please contact our customer support team at:

Jonesroadbeaute

Email: [email protected]

We are committed to resolving refund-related issues promptly and fairly—our team will respond to your inquiry within 1–2 business days.